Help center - Multiple Create self-service articles that empower customers to find answers on their own.

Onboarding and adoption guidance Prescriptive guidance for feature activation, and better usage of core Zendesk capabilities delivered digitally or through engagements and programs.Online support from the Zendesk team Access to customer support during business hours for general account information, and quick troubleshooting when something breaks.Robust APIs - Standard rate limit The API is a powerful resource that many Zendesk customers use to bulk-import resources, create apps, pull data from external sources, and more.Or build your own apps for exclusive use within your account, using our App or Channel Framework. 1,000+ apps and integrations - Prebuilt Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace to unite your favorite tools and important business data without writing a single line of code.Data and file storage - Standard Store Zendesk data, files and third party data in our flexible and open platform.Reporting and analytics - Prebuilt Analyze your performance using pre-built dashboards that include best practice customer service metrics.Routing based on agent status and capacity Direct conversations to the right agent based on their availability, capacity, skill, and the conversation priority, so that they can respond to tickets faster.Unified agent workspace A unified, conversation-focused agent workspace helps your team manage conversations across all web, mobile and social channels in one single view.Answers can be delivered via email, ticket form, live chat, messaging, social channels, Slack, API and/or SDK. AI-powered automated answers - Up to 50 Provide immediate answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting.Easy-to-set up automations & workflows Automate and streamline agents' processes to provide faster resolution at scale.Help center - Single Create self-service articles that empower customers to find answers on their own.Email, voice, SMS, and live chat support Provide personalized support over the phone or web.

Messaging across web, mobile and social Deliver rich, modern, and automated conversational experiences out-of-the-box on your website or mobile app.Industry-leading ticketing system An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.

Pro tools price per month